:root{--az-primary: #e49e00;--az-primary-dark: #c98700;--az-text: #1f2937;--az-muted: #6b7280;--az-bg: #f6f7f9;--az-card: #ffffff;--az-border: #e5e7eb}*{box-sizing:border-box}body{margin:0;font-family:Roboto,Arial,Helvetica,sans-serif;color:var(--az-text);background:linear-gradient(180deg,#fff 0%,var(--az-bg) 70%)}.app-shell{min-height:100vh}.app-topbar{background:#2f3234;box-shadow:0 0 14px #00000080}.app-topbar-inner{min-height:48px;display:flex;align-items:center;justify-content:center;padding:0 16px}.app-logo{height:24px;width:auto;display:block}.page-content{max-width:980px;margin:0 auto;padding:24px 16px 40px}.layout-grid{display:grid;gap:16px}.card{background:var(--az-card);border:1px solid var(--az-border);border-radius:14px;padding:18px;box-shadow:0 6px 18px #1118270d}.hero-card h1,.detail-header h1{margin:0 0 8px;font-size:1.7rem}.hero-card p,.detail-header p{margin:0;color:var(--az-muted)}.form-card h2,.access-card h2,.card 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rgba(228,158,0,.15)}.readonly-value{border:1px solid var(--az-border);border-radius:10px;padding:10px 12px;background:#f8fafc;min-height:42px;display:flex;align-items:center}.check{display:inline-flex;align-items:center;gap:8px;margin-bottom:12px;font-size:.92rem}.check input{width:auto}.check a{color:var(--az-primary);text-decoration:underline}.btn-primary,.btn-secondary,.btn-danger{border-radius:10px;padding:10px 14px;font-weight:700;border:1px solid transparent;cursor:pointer;transition:all .18s 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var(--az-border);background:#f9fafb;border-radius:10px;padding:10px}.attachments{display:flex;flex-wrap:wrap;gap:8px}.attachment-grid{display:grid;gap:10px}.attachment-card{display:grid;grid-template-columns:72px 1fr;gap:10px;border:1px solid var(--az-border);border-radius:12px;padding:10px;background:#f9fafb}.attachment-preview{width:72px;height:72px;border-radius:10px;border:1px solid var(--az-border);object-fit:cover;background:#fff}.attachment-preview-fallback{display:flex;align-items:center;justify-content:center;color:var(--az-muted);font-size:.72rem;font-weight:700}.attachment-meta{display:grid;gap:2px;min-width:0}.attachment-name{margin:0;font-weight:600;font-size:.9rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-info{margin:0;color:var(--az-muted);font-size:.8rem}.messages{display:grid;gap:10px}.bubble{border-radius:12px;padding:10px 12px;border:1px solid var(--az-border);max-width:760px}.bubble.customer{background:#fff}.bubble.merchant{background:#fff8e8;border-color:#f8d07a}.bubble.agoriz{background:#eef4ff;border-color:#b2ccff}.bubble-meta{margin:0 0 4px;color:var(--az-muted);font-size:.8rem}.actions{display:flex;flex-wrap:wrap;gap:10px}